When requesting material, fill in as much information as you can. Sometimes you can get the computer to do this for you. If you're searching for an article in Summon and you see "Citation Online" instead of "Full Text Online," click the title and look for an orange "Request" button. After clicking, it'll prompt you to log in to ILLiad and -- voila -- will fill in most of the information for you. When taking this shortcut, however, be sure to double-check that the information is correct.
If you need help finding, requesting, or accessing material, see a librarian.